During the warranty period, if the bicycle you purchased has a malfunction under normal usage, you may request complete after-sales service from a BROSS dealer as described in this manual. The free warranty periods for various parts are as follows:

- Frame: Provides a 5-year free warranty, provided there is no damage caused by improper use.

- Front and Rear Derailleurs: Provides a 6-month free warranty, provided there is no damage caused by improper use.

- Other Parts: Including front suspension, rims, saddle, shifters, brake levers, freewheel, front chainring and crankset, front and rear hubs, handlebars, seat post, front and rear brakes, rear suspension, pedals, and bottom bracket – provides a 6-month free warranty, provided there is no damage caused by improper use.

- Wearable parts and parts not listed above, such as inner and outer tires, chain, spokes, brake pads, brake cables, shifter cables, grips, and handlebar tape, are not covered under free warranty.

Within the warranty period, the following situations will void the free warranty, and BROSS dealers may offer paid repair services:

- Incorrect installation or improper usage not in accordance with this manual (e.g., carrying loads beyond the recommended limit).

- Failure to perform proper maintenance as advised in this manual.

- Use beyond the bicycle's intended range (e.g., using a road bike for off-road mountain biking).

- Damage caused by natural disasters or other uncontrollable forces.

- Issues with parts that have been repaired by non-BROSS dealers.

- Problems arising from modifications, changes to original configurations, or using parts from other manufacturers.

- Failure to replace wearable parts in a timely manner leading to damage to other parts.

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